Terms of service

Last updated: August 19, 2026

1. Overview

This website is operated by Petisia. Throughout the site, the terms “we,” “us,” and “our” refer to Petisia.

Petisia offers this website, including all information, products, services, and tools available through this site, subject to your acceptance of these Terms of Service.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service and all policies referenced herein.

2. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our products or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or otherwise interfere with the operation or security of our website.

3. Products and Services

We make reasonable efforts to display our products, descriptions, colors, images, and specifications as accurately as possible.

However, the appearance of colors and products may vary depending on your device or screen.

We reserve the right to modify or discontinue products, prices, promotions, or services at any time without prior notice.

We may also limit quantities available for purchase.

4. Prices and Payments

Product prices are displayed in the currency shown on the website.

Prices may change without notice.

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Applicable taxes, shipping charges, duties, or other fees will be displayed or communicated where required.

5. Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, payment problems, or incorrect customer information.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

6. Shipping and Delivery

Shipping and estimated delivery times are described in our Shipping Policy.

Delivery estimates are not guarantees. Delays may occur due to carriers, customs, weather, high order volumes, or circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

8. Third-Party Services

Our store may use third-party services for payment processing, shipping, analytics, advertising, fulfillment, and other business operations.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

9. Intellectual Property

Unless otherwise stated, the Petisia name, branding, website content, graphics, text, logos, and other original materials are owned by or licensed to Petisia and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, sell, or commercially exploit our protected content without permission.

10. Prohibited Uses

You may not use our website:

For unlawful purposes
To violate applicable laws or regulations
To infringe intellectual-property rights
To submit false or misleading information
To distribute malicious software
To interfere with website security
To attempt unauthorized access to our systems
To engage in fraudulent activity

11. Disclaimer

We aim to provide accurate product and website information, but we do not guarantee that all information will always be error-free, complete, or current.

Nothing on our website should be interpreted as veterinary, medical, or other professional advice.

Pet products should always be used responsibly and according to their instructions.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Petisia will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

13. Consumer Rights

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights available under applicable law.

Consumers located in the European Union, European Economic Area, or other jurisdictions may have additional statutory rights.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page together with its updated date.

15. Governing Law

These Terms are governed by the laws applicable to the business operating Petisia, subject to any mandatory consumer-protection laws that may apply in the customer's jurisdiction.