Shipping policy

Last updated: August 19, 2026

Thank you for shopping with Petisia. We aim to make the delivery process as simple and transparent as possible.

Order Processing

Orders are generally processed within 1–3 business days.

Processing times may be longer during periods of unusually high demand, holidays, or circumstances outside our reasonable control.

Once your order has shipped, you will receive shipping confirmation and tracking information where available.

United States Shipping

Petisia currently serves customers in the United States.

Estimated delivery time: 2-6 business days

Delivery times are estimates and begin after order processing.

Shipping Costs

Applicable shipping costs will be displayed at checkout before you complete your purchase.

If an order qualifies for free shipping, this will be clearly displayed on the product page or during checkout.

Tracking Your Order

When tracking is available, you will receive a tracking number after your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

Multiple Packages

Some orders containing multiple products may be fulfilled separately.

As a result, products from the same order may arrive in different packages and on different dates.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

Delivery Delays

Occasionally, deliveries may experience delays due to circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Customs processing

  • Transportation disruptions

  • High shipping volumes

  • Incorrect or incomplete addresses

We will assist you where reasonably possible if your shipment experiences an unusual delay.

Lost Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check around the delivery location and with household members or neighbors.

If the package still cannot be found, contact Petisia Customer Support with your order number so we can investigate.

Damaged Orders

If your product arrives damaged, defective, or incorrect, please contact us promptly with your order number and clear photos or video of the issue.

Please refer to our Return & Refund Policy for additional information.

International Shipping

Our available shipping destinations may change as Petisia grows.

The countries or regions currently available for delivery will be shown during checkout.

Questions

For questions regarding your shipment, please contact Petisia Customer Support through the contact information provided on our website.

Please include your order number so we can assist you more efficiently.

Petisia — Love Your Pet.